Terms of Service

Last updated: October 25, 2026

These terms apply when you install or use the Post Purchase Surveys app (“the app”) on your Shopify store. Furvur Inc. (“we”) provides the app. By installing or using the app, you (“the merchant”) accept these terms. Shopify’s own terms also apply to your use of the app.

The service

The app shows a survey on your store’s Thank you page and Order status page, stores the answers as described in our privacy policy, shows reports in the app, and can add tags and answers to your orders in Shopify. Features that this site marks as “coming soon” are not part of the service until they are released.

Plans and billing

• Shopify bills all charges for the app, for the plan you choose in Shopify.
• If your store reaches its plan’s monthly answer limit, new answers are stored but hidden until you upgrade, as the privacy policy explains.
• Refunds follow Shopify’s billing rules. We do not give refunds outside those rules.

Your duties as a merchant

The answers in your survey come from your buyers, so you are responsible for how you use the survey:

• Ask lawful questions. Do not ask for sensitive data, such as health, religion, payment or government ID details.
• Tell your buyers about the survey in your store’s own privacy policy.
• Do not tell buyers that the survey is anonymous. Each answer is linked to its order.
• Use the answers, order tags and order data from the app only as the law allows you to.
• Keep the files you export safe. They contain individual answers with order IDs, and they are your responsibility once you download them.

Data

Our privacy policy explains what the app stores and for how long. You are the controller of your buyers’ answers, and we process them on your behalf. When you uninstall the app, Shopify asks us to delete your store’s data about 48 hours later, and we delete it.

Acceptable use

Do not:

• try to get access to another store’s data, or to parts of the app that are not meant for you;
• disrupt, overload or reverse-engineer the app, or scrape it;
• resell the app or use it to provide a service to others.

We can suspend or remove a store that breaks these rules.

Availability and changes to the app

We work to keep the app available, but we do not guarantee that it will always be available or free of errors. We can change or remove features of the app.

Liability

The app is provided “as is”, without warranties, to the extent the law allows. Our total liability for any claim about the app is limited to the fees you paid for the app in the most recent month before the claim. We are not liable for indirect or consequential losses, such as lost profits or lost data.

Ending the service

You can stop using the app at any time by uninstalling it in Shopify. We can stop providing the app to a store that breaks these terms.

Changes to these terms

We can change these terms. When we do, we update this page and the “Last updated” date above. If you keep using the app after a change, you accept the new terms.

Law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. The courts of Ontario decide any dispute about these terms.

Trademarks

Shopify is a trademark of Shopify Inc. We are not affiliated with or endorsed by Shopify.

Contact

Write to support@postpurchase.net.