Post Purchase Surveys puts a short survey on your Thank you page. Each answer reaches you linked to its order, with emails and phone numbers removed, and names too when buyers introduce themselves.
Works with the Shopify checkout editor. No theme code.
No code and no theme edits. The survey lives in Shopify’s own checkout editor.
Add Post Purchase Surveys from the Shopify App Store. It asks for access to orders only.
Start from “How did you hear about us?”, a rating, NPS or an open question. Up to five questions.
Place it on your Thank you page and Order status page in the checkout editor.
See each answer’s share, revenue and average order value. Order tags go to Flow and Klaviyo.
Every answer is matched with its order total, so you can compare channels by what they earn, not only by how often buyers pick them.
| Answer | Share of answers | Answers | Revenue | AOV | vs. previous 30 days |
|---|---|---|---|---|---|
| 398 | CA$15,120 | CA$38 | +12% | ||
| TikTok | 308 | CA$9,860 | CA$32 | +41% | |
| Google search | 231 | CA$10,390 | CA$45 | −3% | |
| A friend | 193 | CA$8,490 | CA$44 | +5% | |
| Podcast | 90 | CA$3,150 | CA$35 | −8% | |
| Small groups (fewer than 3 answers each) | 5 | CA$210 | CA$42 | — |
Give each option a tag. Use it in Shopify Flow, Klaviyo segments or order filters.
Written answers will be grouped into themes, such as “shipping cost” or “sizing”, with a count for each.
A short email will tell you what changed, and each number will show how many answers it comes from.
Your survey does not need to know who your buyers are. When you want to reach one, open the order in Shopify.
Buyers sometimes type their email, phone number or name into an answer. We replace emails and phone numbers with [email] and [phone], and names after phrases like “I’m” with [name], before the answer is stored.
After this time, answers become daily totals and the originals are deleted. Your charts keep all history.
Answers link to an order, so you can find the buyer in Shopify. A note under each text box asks buyers not to type their name, email or phone.
Coming soon
Ask AI in plain words, or connect your own AI agent. Both will read totals and themes only, never a single customer’s answer.
Connect Claude, ChatGPT or another agent. Read-only, with keys you can revoke at any time.
An OpenAPI spec for your own reports and tools.
Download a CSV. Each download link stops working after 15 minutes.
See which key read what, and when.
These features are in development. They are not in the app yet.
Which channel brought the biggest orders last month?
Google search. Buyers who found you there spent CA$45 per order, against CA$39 for all answers. TikTok grew the most, up 41%, but its orders are the smallest at CA$32.
Yes. The survey is a checkout block for the Thank you page and the Order status page. You add it in Shopify’s checkout editor, with no theme code.
No, and we don’t say it is. Each answer links to its order number, so you can find the buyer in Shopify. The app itself never stores names, emails, phone numbers or addresses.
Emails, phone numbers and introduced names are removed before an answer is saved. After your retention period, the text is deleted and Insights keeps the count. Grouping written answers into themes is coming soon.
Yes. Give an option a tag, such as “pps-tiktok”, and the app adds it to the order. Use the tag in Shopify Flow, Klaviyo segments or order filters.
The app has no AI features yet. Ask AI and the weekly note are coming soon, and they will read totals and themes only. Groups of fewer than 3 answers will be left out, so the AI never sees one customer on their own.
Read and write access to orders, to read the order total and add tags. The app does not ask for access to customer records.
Install the app, add the block, and read the first answers today.
Install on Shopify